Frequently Asked Questions
What is an escape room?
An escape room is a live action game where you and your team are immersed in a fantasy scenario. To get out, you have to find clues, solve puzzles and work together to beat the clock.
At Time’s Up we have four great rooms for you to choose from – including rooms for the whole family.
Who can play?
Anyone can play our rooms, however we do recommend that children are accompanied by an adult. One of our rooms has mild horror themes so we encourage you to use parental discretion when booking.
How do I book a room?
Easy! To book a room you can go to our Book Now! tab on our website or call us on 0426 372 273. Simply pick the room you want to play and a time slot.
Please note, you’ll be required to pay a deposit at the time of booking.
How Long Does A Game Last?
You only have 60 minutes to escape the room but please arrive 15 minutes before your booking so that we can brief you on our rules before entering.
What happens if I get stuck?
Your team can ask for clues anytime during the game, we don’t put a limit on your clues!
In case of emergencies, how do I get out?
Each of our rooms will have a ‘Press to Exit’ button. If you need to leave the room at any time, you can press the button and the door will unlock.
How can I pay?
All groups will need to pay a $10 per person deposit. You have the option of paying online when making the booking via PayPal or by credit or debit card, or if you call us to book we can take a payment over the phone or send you an invoice.
What if my group is larger than the recommended number of persons?
Don’t panic, you can all do a room. Please contact us if you wish to book for more people than what we recommend so we can arrange an alternative option.
Do you sell gift certificates?
We have gift vouchers available for sale all year round. Please visit our Gift Voucher tab for more information.
Still Need Help? Call Us!
For any other questions, please email us at firstname.lastname@example.org or call us on 0426 372 273